Hamish Taylor – Innovation Transformation Expert

Leading Authority on Customer-Centric Innovation, Former CEO & Expert in Commercial Transformation and Organisational Change

Speaker Overview

Hamish Taylor is a leading expert in customer-led innovation, commercial transformation, and organisational change, with a proven track record of driving performance improvement at the highest level of business.

As former CEO of Sainsbury’s Bank, Eurostar, and Strategy Director at British Airways, Hamish is widely recognised for transforming organisations by fundamentally rethinking how they understand and serve their customers.

He is best known for applying lessons from outside traditional industry thinking to unlock innovation, improve customer experience, and deliver sustainable commercial growth.

Hamish combines real-world executive experience with a highly engaging and practical speaking style. His keynotes focus on how organisations can challenge assumptions, break down internal barriers, and create a culture where innovation is driven by deep customer understanding.

Having led major transformation programmes across aviation, transport, and financial services, he brings a unique ability to translate strategic thinking into practical action that leadership teams can implement immediately.

Popular Speaking Topics

Customer-Led Innovation and Growth

Explore how organisations can drive growth by placing customer insight at the centre of strategy, decision-making, and innovation.

Breaking Conventional Thinking in Business

Learn how to challenge internal assumptions and outdated models to unlock new opportunities for commercial success.

Leading Commercial Transformation

Understand how senior leaders can successfully deliver large-scale transformation and cultural change.

Building Truly Customer-Centric Organisations

Discover how to embed customer experience into every level of the organisation.

Lessons from Aviation, Banking & Transport Transformation

Gain practical insights from leading complex organisations through change in highly competitive industries.

Innovation Through Cross-Industry Thinking

Examine how ideas from outside your sector can drive breakthrough performance and competitive advantage.

Why Book Hamish Taylor for Your Event?

Hamish Taylor brings a rare combination of CEO-level leadership experience, commercial transformation expertise, and practical innovation thinking to every engagement.

Audiences value his ability to make complex strategic ideas simple, actionable, and directly relevant to real business challenges.

Rather than focusing on theory, Hamish shares practical frameworks and real-world examples that demonstrate how organisations can transform performance by rethinking customer value and internal processes.

His sessions are highly engaging, often challenging conventional thinking while equipping leaders with clear, implementable actions they can take back into their organisations immediately.

He is particularly effective at leadership conferences, transformation programmes, and commercial strategy events where organisations are looking to drive meaningful change.

Audiences Leave With:

A clear understanding of how to drive growth through customer insight.

Practical tools for leading commercial transformation.

New ways of thinking about innovation and competitive advantage.

Strategies for breaking internal silos and improving execution.

Lessons from real-world CEO-level transformation experience.

Speaking Style

Engaging, practical, and thought-provoking. Hamish combines storytelling from his CEO experience with sharp commercial insight and actionable frameworks, ensuring audiences leave with ideas they can immediately apply.

Ideal Audiences

• CEOs and Executive Teams.
• Strategy and Transformation Leaders.
• Customer Experience and Marketing Leaders.
• Financial Services and Transport Organisations.
• Leadership Conferences.
• Corporate Away Days and Offsites.
• Innovation and Change Programmes.

Key Takeaway

Hamish Taylor helps organisations unlock growth by fundamentally rethinking how they understand and serve their customers.

His approach challenges conventional thinking, breaks down organisational barriers, and enables leaders to create more innovative, customer-centric, and commercially successful businesses.

Book Hamish Taylor For Your Event

Hamish Taylor is a leading voice in customer-led innovation and commercial transformation, helping organisations rethink how they create value and compete in changing markets.

Drawing on senior leadership experience across multiple industries, he translates complex transformation challenges into practical, actionable strategies.

His keynotes are highly engaging, combining real-world CEO experience with clear frameworks that leaders can immediately apply.

Whether speaking to senior executives, transformation teams, or global conference audiences, Hamish delivers insight that challenges thinking and drives meaningful organisational change.

Contact us today to check availability and learn how Hamish Taylor can help your organisation unlock growth through customer-led innovation and transformation