Heather Younger – The Art of Caring Leadership

Caring Leaders Build A Magnetic Culture

Heather’s promise to your organization is to develop your leaders to move to the next level, set new standards of employee engagement, and create customer loyalty with a culture of belonging for all.

The Art of Caring Leadership

The four Caring Leadership principles delivered in this interactive experience serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.

Built around the framework of Lead Yourself, Lead Your Team, Lead Your Industry, this keynote will develop leaders who inspire loyalty and retention.

About Heather

Heather R Younger, J.D. is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC and one of the world’s leading experts on Caring Leadership® and active listening at work.

She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies.

Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy.

Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”

With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts within multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector.

She’s a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.

Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity.

One of her clients, a leader at a bank, continues to win Top Workplace awards, and the feedback from employees is that they are connecting the dots and making employees feel informed and engaged.

Another one of her clients, a leader at an oil and gas company, says employee feedback shows an increased sense of trust about voicing concerns without fear of negative consequences. This all results in better outcomes in our everyday work.

What Makes Heather Different?

REAL-WORLD EXPERIENCE
Heather’s experience leading teams and building organizations is a valuable asset to you because she brings practical know-how and lessons learned that can be directly applied to your situation.

Plus, participants love that she has been in their shoes and has practical insights they can use immediately.

DYNAMIC
If your group is a sales team kicking off a new program, a leadership audience looking for fresh perspective, or an all-employee event, Heather leverages her unique capacity to navigate complex social dynamics in the workplace and achieve goals together through effective communication.

INSPIRING
She creates opportunities for leaders, teams, and individuals to reframe adversity and empower change, championing positive transformation in workplaces, communities, and the world at large.
Heather is unique in her ability to facilitate high level interactions between herself and the audience, which leads to the audience interacting with one another, enhancing their learning and building new relationships.

The Art of Active Listening

Active listening is the doorway to increased belonging, loyalty, profitability and innovation. It is the difference between thinking we understand what people want and knowing what they want.

For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys as well as facilitated numerous listening sessions.

She has distilled that knowledge into actionable insights that equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.

This program is perfect for leaders:

• Working to improve the culture at work to ensure everyone feels heard, valued, and appreciated.
• Seeking to understand employees, prospects, or customers to better meet their needs.
• Supporting others at work to become more engaged, motivated, and productive.

In this keynote, Heather introduces a new change model for organizational listening which she illustrates in five steps. The audience will leave with:

The understanding of how to practice active listening with those who look to them for guidance.
A listening process that will unlock valuable insights and deliver desired outcomes.

The one success characteristic they need to reach their goals and create win-win scenarios at work.

The Art of Caring Leadership

The four Caring Leadership principles delivered in this keynote serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.

This program is perfect for leaders:

• Supporting employees through organizational change.
• Prioritizing self-development as part of their leadership plan.
• Working to improve their ability to inspire and engage those they lead and meet key organizational goals.

The audience will leave with:

• Strategies to inspire loyalty by becoming more present, caring, and compassionate.
• A practical understanding of the concrete actions they can take to uplift and engage those they lead.
• Deep insights into the positive power they possess to create a culture of caring at work.

Inclusion: How to Build a Culture of Belonging

This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, respected and supported.

This program is perfect for leaders:

• Building cultures of belonging at work.
• Seeking to honor their colleagues’ diverse experiences and perspectives.
• Educating themselves about other peoples’ challenges.

The audience will leave with:

• A practical method to elicit feedback and unlock change and growth.
• A greater understanding of the role they have to play in creating cultures of belonging at work.
• The inspiration to show up each workday as their most authentic selves.